Who We Are
Baselign is a product of Gravity Works Limited, a company registered in England and Wales with company number 12557038. In these Terms of Service, “Baselign”, “we”, “us”, and “our” refer to Gravity Works Limited. You can contact us at support@baselign.co.uk.
Agreement to Terms
By accessing or using Baselign, you agree to these Terms of Service on behalf of yourself or the organisation you represent. If you are using the service for an organisation, you confirm that you have authority to bind that organisation to these terms. In these terms, the “customer” is the organisation that holds the Baselign account.
Baselign is provided for business use only and is not intended for consumers. If a customer has signed an order form or other written agreement with us, that agreement takes priority over these terms where they conflict.
Service Description
Baselign is a software-as-a-service platform for operational teams. The service may include a web portal, Android and iOS field apps, configurable forms, work order and asset management tools, collaboration and messaging features, a client dashboard that customers can share with their own clients, reporting and exports, customer-specific environments, and related support services.
Accounts and Access
Customers are responsible for authorised users, access control, and protecting login credentials. You must provide accurate registration information and keep it up to date.
- Do not share credentials in a way that compromises security.
- Use the service only for legitimate business purposes.
- Promptly notify Baselign if you suspect unauthorised access or misuse.
Customers are responsible for the team members and client contacts they invite, for the permissions they grant, and for removing access when it is no longer needed.
Free Trials
New accounts may start with a free trial for the period and with the user and storage limits shown when you sign up. No payment details are needed to start a trial. When the trial ends, the account becomes read-only: you can still sign in and view your data, but you cannot create or change records until you subscribe to a paid plan.
Fees and Subscription Terms
Paid plans are billed in advance on a recurring monthly basis at the price shown when you subscribe, and renew automatically until cancelled. Prices shown include VAT. Payments are processed by Stripe, and by subscribing you authorise us, through Stripe, to charge your chosen payment method for each billing period.
- If you upgrade or switch plans, the change takes effect immediately and you are charged or credited a prorated amount for the rest of the billing period.
- You can cancel at any time from the billing settings in the portal. Unless stated otherwise when you cancel, your plan remains active until the end of the current billing period.
- If a payment fails or a subscription ends, the account becomes read-only until payment is made or a new subscription starts.
- We may change our prices by giving you reasonable notice before your next billing period.
Enterprise plans, implementation scope, and any custom commercial terms are defined in the applicable order form, proposal, or other written agreement with the customer. Unless otherwise agreed, fees are non-refundable once billed.
Plan Limits
Each plan includes limits on the number of users and the amount of file storage, as shown on our pricing and in your account settings. Pending invitations count towards the user limit. Once a limit is reached, you will not be able to invite further users or upload more files until you upgrade or free up capacity. Reaching a limit, or moving to a smaller plan, does not remove existing users or delete existing files.
Customer Data
As between Baselign and the customer, the customer retains ownership of operational data, documents, records, and other content submitted to the service. The customer grants Baselign the limited rights needed to host, process, back up, transmit, and display that data in order to provide the service.
The customer is responsible for the accuracy and lawfulness of the data it submits, and for having the necessary rights and permissions to do so, including informing its staff and clients where the service is used to capture photos, recordings, signatures, or location.
Data Protection
Where we process personal data on the customer's behalf, the customer is the controller and we act as its processor. We will process that data only on the customer's documented instructions, which include using the service as intended, and in line with UK data protection law. Our Privacy Policy explains how we handle personal information, including the service providers we use.
Acceptable Use
You agree not to misuse the service or interfere with its normal operation.
- Do not reverse engineer, probe, or attempt to bypass security controls except where permitted by law.
- Do not upload malicious code, unlawful content, or material that infringes the rights of others.
- Do not use the service in a way that could impair availability, integrity, or performance for others.
- Do not use the service for unlawful surveillance, spam, or fraudulent activity.
Mobile Applications
The Android and iOS apps are provided as part of the Baselign service to support field workflows. Device permissions such as camera, microphone, files, or location are requested only when you use a feature that needs them. The apps store some data on the device so they can work offline. You remain responsible for device security, passcodes, operating system updates, and appropriate workforce policies.
Third-Party Services
Parts of the service rely on third-party providers, such as Stripe for payments and Mapbox and Apple for maps. Your use of those features may also be subject to the provider's own terms. We are not responsible for third-party services that you choose to open from Baselign, such as your device's maps app.
Availability and Changes
We may update, improve, or modify the service from time to time. While we aim for reliable availability, the service may be unavailable during maintenance, infrastructure incidents, or events outside our reasonable control.
Intellectual Property
Baselign and its licensors retain all rights, title, and interest in the software, branding, documentation, and underlying technology, excluding customer data. These terms do not transfer ownership of the service or any intellectual property rights to the customer.
Confidentiality
Each party may receive confidential information from the other. The receiving party must protect that information using reasonable care and may use it only as necessary to perform under the parties' agreement or as otherwise permitted by law.
Disclaimers
Except as expressly stated in these terms or a written agreement, the service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, all warranties, conditions, and other terms implied by statute or common law, including those of satisfactory quality and fitness for a particular purpose, are excluded.
Limitation of Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.
Subject to that, Baselign will not be liable for indirect, special, or consequential loss, or for loss of profits, revenues, goodwill, or data. Our total liability arising out of or in connection with the service will be limited to the amounts paid by the customer for the service in the 12 months before the event giving rise to the claim, unless a written agreement with the customer states otherwise.
Suspension and Termination
We may suspend or terminate access where necessary to protect the service, investigate suspected misuse, comply with legal obligations, or respond to material breaches. Customers may stop using the service in accordance with their subscription terms and any agreed notice periods.
Deleting your team, or deleting your account as its last active member, cancels any paid subscription and permanently deletes the team's data. If a team on a trial or without an active paid subscription is not used for two years, we may delete it and its data. If you need a copy of your data before it is deleted, contact us at support@baselign.co.uk.
Changes to These Terms
We may revise these Terms of Service from time to time. Material changes will apply from the date posted or another stated effective date. Continued use of the service after updated terms take effect constitutes acceptance of those terms.
Governing Law
These terms, and any dispute or claim arising out of or in connection with them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.